Privacy Policy

Spatia LLC (“Spatia”, “we”, “us”) provides professional room scans, property tours and furniture capture tools. That work can involve detailed imagery of private spaces, so this policy is written around one idea: your scans stay yours. We use them to deliver what you asked for. We may also use de-identified copies of captures to improve our products and train our models, unless you opt out; furniture scans from the Spatia app are used for that only if you say yes. We do not sell your data, and we do not use your scans for advertising.

This policy covers the Spatia and Spatia Pro apps, the web workspace, share links, and this website.

Scan data. When we capture a space for you, or you capture one with the Spatia Pro app, we collect the capture itself: camera imagery, LiDAR depth data, device pose and motion data, derived room geometry, and capture metadata such as timestamps, per-frame exposure, your device model, iOS and app version, and capture-quality and tracking diagnostics. Scans are of spaces — we ask you to capture rooms without people in them.

Account information. Name, email address, and organization, provided when the Spatia team provisions a pilot account, or your email address when you sign in to the Spatia app with an invitation. If you choose to sign in with Google, Google shares your name, email address and profile picture with us through WorkOS; we use only your name and email address. Your Google account is governed by Google’s privacy policy.

Service records. Processing logs, delivery records, and measurements or notes you create in the workspace.

Device and connection data. When you use this website, the Spatia apps or a share link, our hosting providers (Vercel and Render) keep standard request logs: your IP address, the address requested, the time and, for some requests, your browser or device type. When you sign in, our sign-in provider (WorkOS) also records your IP address and browser or device type. We use these records only for security, abuse prevention and keeping the service reliable. Our web forms also use your IP address to limit repeated submissions; they keep it only in memory, as a one-way keyed hash.

Furniture you save to your Spatia account. When you save furniture to your Spatia account, we store it with your account: the scan’s 3D model and photos, a short reading of the room’s light taken with the camera just before and after the scan (brightness, color temperature, camera exposure and white-balance settings, and a very low-resolution lighting map of the surroundings), capture details such as the time and iPhone model, and the item’s name, category, measurements and notes, whether you add them in the Spatia app or in the web inventory. That lets you use your furniture in the app and on the website whenever you sign in. We use the photos to build the piece’s 3D models for you, including photoreal versions made on our servers. Your furniture scans stay yours. You can delete a piece, with its photos, at any time, and deleting your account deletes all of them. In the Spatia app, open Account, then Delete account; if the app can’t delete your account, contact us through spatiapro.com/request and we delete it within 30 days. Deleted pieces may remain in our backups for up to 30 days, after which they are permanently removed. We use your furniture scans to improve our models only if you say yes when we ask, and you can change your answer later in the app, on the piece or under Account.

Public property information. Property teams provide addresses, approved map coordinates, room types, tour links and availability. The directory shows only records approved for publication. Do not include resident information or private belongings in material you approve for public use.

Maps. The web map requests the tiles you view from OpenStreetMap. Its provider receives the connection information and tile area needed to serve them. See the OpenStreetMap Foundation privacy policy. The directory does not request your device location. Native map browsing uses Apple MapKit.

Support communications. Messages you send through spatiapro.com/request, including privacy requests, and our replies. They are delivered to the Spatia team’s email inbox, where our replies are kept too, and a message from an email address we haven’t seen before is also stored with WorkOS.

Capture requests. What you enter in the form at spatiapro.com/request: your name, work email, property type, property or community name, city or neighborhood, number of floor plans, what you want captured, target timing, and, if you give them, your role, phone number and message, plus whether you opted in to occasional Spatia updates and whether you opted out of model training. We record your permission to contact you about that request. Please do not include room access codes, student records or other sensitive information in the form.

Renter waitlist. Your name and email, and, if you give them, where you hope to live and what you are looking for. We record your permission to email you about early access and tours.

Visit statistics. On the public pages of this website (the home page, pricing, demo tours and similar), Vercel Web Analytics counts page views: the page address without any query string, the referring site, your country, and your browser, operating system and device type. It sets no cookies and stores nothing on your device. To tell visits apart within a day it uses a one-way hash of the request that Vercel discards after 24 hours, so it cannot follow you across days or across sites. Signed-in areas are not counted, and share links are counted without their link code.

We do not run third-party advertising trackers.

Captures and the deliverables produced from them belong to you or to the client you captured them for, and furniture you save to your Spatia account belongs to you. When we store and transform scan data to deliver the service you asked for, Spatia acts as a processor: we act on your instructions for sharing and deletion.

Under our Terms of Service, you also give us a license to use captures, and data derived from them, to operate, improve and develop our products and services, including training machine-learning models. For that use, and for account information, Spatia is the controller, and we stay within these limits:

• we train only on de-identified copies (see How we use information);
• we never sell captures, and we never publish them in a form that could identify you, the property or anyone in it without your permission;
• we use captures of occupied units for training only with the resident’s permission;
• you can opt out of training at any time;
• we use furniture you save from the Spatia app for training only if you say yes when we ask.

Internal test captures made by the Spatia team (our own rooms, used to develop the reconstruction pipeline) are handled separately from client work and are never presented as client output.

We use the information above to:

• reconstruct your captures into floor plans, 3D models, and measurements, and deliver them to your workspace;
• serve the viewers behind share links you issue;
• diagnose processing failures and keep the pipeline reliable;
• improve and develop our products and services, including training machine-learning models on de-identified copies of captures, as described below;
• provision accounts, provide support, and send service notices;
• answer capture requests and questions, review waitlist interest, and contact you about the access or capture service you requested;
• if you opted in, send you occasional Spatia updates, and, if you joined the waitlist, email you about early access and tours near you; you can stop these emails at any time: contact us through spatiapro.com/request;
• meet legal obligations.

Model training. We train our models only on de-identified copies of captures. Before a capture is added to a training set, we remove or blur people, faces, documents, photos, screens and addresses where they appear. We use captures of occupied units for training only when the resident has given permission for that use. We do not sell captures, and we do not sell or license your data to data brokers or advertisers.

Opting out. You can opt out when you request a quote, by checking “Don’t use our captures to improve Spatia’s models” on the form, or at any time: contact us through spatiapro.com/request. Your opt-out applies from when we receive it: we stop adding your captures to new training sets and remove them from the training data we store within 30 days. Models already trained before then are not retrained.

Furniture from the Spatia app. We use furniture scans you save to your Spatia account to improve our models only if you say yes when we ask. Saying no never limits the app: we still build, store and show your 3D models as usual. For a piece you share, the training copy keeps only the furniture itself: the background and any people in the photos are masked out. Training copies never include the lighting map. You can change your answer later in the app, on the piece or under Account. If you change it to no, or delete a piece you shared, we remove it from the training data we store within 30 days.

Scan data and deliverables are stored in Amazon Web Services (S3) in the United States, encrypted at rest and in transit. Access to production systems is restricted to the Spatia team on a need-to-know basis, and production credentials are never embedded in client-facing surfaces.

No system is perfectly secure. If we learn of a breach affecting your data we will notify you without undue delay, consistent with applicable law.

Capture requests, questions and waitlist entries from an email address we haven’t seen before are stored with WorkOS, our authentication provider. Capture requests and questions are also delivered to the Spatia team’s email inbox through Resend. The Spatia team can review the information you submit. Sending a request or joining the waitlist does not create a workspace or grant access to private scans.

We share data only with:

• Service providers (subprocessors) that run the service for us, listed below.
• People you share with: anyone holding a share link you issued can view and measure the shared tour and download its files until you turn the link off, the scan is deleted or hosting for the property ends.
• Authorities, where a valid legal demand requires it. We will tell you about such a demand unless we are legally prevented from doing so.

Our current service providers are:

• Vercel hosts this website and the web app and provides its cookieless visit statistics. Location: the United States and Vercel’s global edge network.
• WorkOS handles sign-in and keeps waitlist entries, capture requests and questions. Location: the United States.
• Resend sends request notifications and service emails. Location: the United States.
• Amazon Web Services stores and delivers scans and tours, including through its CloudFront network, and runs the processing of on-site LiDAR captures. Location: the United States.
• RunPod provides the GPU computers that turn captures into 3D tours. Location: data centers in the United States.
• Render runs the Spatia API and its background processing worker. Location: the United States.
• Neon hosts the Spatia database, which keeps account records (including your email address), organizations, property and listing records, scan and processing records, saved furniture and training-consent choices. Location: the United States.
• Google Workspace hosts the Spatia team’s email, where request notifications and our replies are kept. Location: Google’s data centers in the United States and other countries.
• Stripe processes invoice and hosting payments. Card and bank details go directly to Stripe; we never see or store full card or account numbers. Location: the United States.

Each provider processes data only on our instructions, under its data-processing terms. We will update this list before we add a provider.

We do not sell personal information and have not sold it in the preceding 12 months. There are no other categories of third-party disclosure.

Delivery copies. The captures, tours and deliverables we host for you are retained while your account, pilot agreement or hosting is active, so your workspace and links keep working. When you ask us to delete a scan or close your account, we delete the delivery copy from active systems within 30 days. Deleted data may remain in backups for up to 30 days, after which it is permanently removed.

When hosting for a property ends, we keep its tours for 30 days so you can reactivate them without a recapture, and then delete them as described above (see Hosting in our terms).

Scans and other data captured for an organization belong to that organization. Deleting your own Spatia account, whether you delete it in the app or ask us to close it, removes your membership but does not delete them; the organization can ask us to delete them.

Research copies. If we make de-identified copies of captures to improve our products and train our models, they are separate from the delivery copy, and only de-identified copies are kept after the delivery copy is deleted. We keep them under the license in our terms unless you’ve opted out. If you opt out, we remove your captures from the training data we store within 30 days; models already trained are not retrained.

Furniture in your Spatia account. Furniture you save to your account is kept until you delete it or close your account (see Information we collect).

Processing logs that do not contain imagery may be kept longer for reliability and billing records. Request logs are kept by our hosting providers for a limited period, at most 30 days, and then deleted.

To leave the waitlist, change your interests or request deletion of your entry, contact us through spatiapro.com/request. We retain your request while managing the waitlist or following up on your interest, unless you ask us to remove it. Deleting your Spatia app account also removes your waitlist entry for the same verified email address.

We keep questions and privacy requests, and our replies, for as long as we need to answer them and to keep a record of how a privacy request was handled, at most 24 months.

Scans document spaces, not people. We ask everyone who captures a space to keep people out of the frame (see our Terms). If a person, or personal information such as documents or screens, appears in a scan incidentally, the property owner or capture author can ask us to remove or obscure that content — contact us through spatiapro.com/request with the scan and the area of concern and we will act on it. If you believe you appear in someone else’s scan, contact us and we will work with the scan owner to resolve it.

Before a capture is used to train our models, we de-identify it: people, faces, documents, photos, screens and addresses are removed or blurred where they appear.

Occupied homes. We capture an occupied unit only with the resident’s permission, which the property owner or manager is responsible for getting. We use a capture of an occupied unit to train our models only if the resident’s permission covers that use. If you live in a unit we captured and have a question, contact us through spatiapro.com/request.

This website sets no advertising or analytics cookies; its visit statistics are cookieless (see above). Workspace sign-in uses an essential session cookie to keep you signed in; it is not used for tracking. Because we only use essential cookies, there is no cookie-consent banner to click through.

The website also keeps a few things in your browser’s own storage: your display theme, measurement units, walking height, tour settings, which tour hints you’ve already seen, how many measurements you’ve taken and furniture you place in a tour, and, until you close the tab, an unsent request-form draft (which can include your name, email and phone) and whether the home-page logo animation has already played. They stay on your device (we receive the draft only when you submit the form), and they aren’t used for tracking. Clearing this site’s data in your browser removes them.

Spatia doesn’t currently offer its services in the European Union, the European Economic Area or the United Kingdom, and we haven’t appointed an EU or UK representative. We store and process data in the United States, except as described in International transfers. If that changes, we will update this policy first.

Wherever you are, you can ask us to access, correct or delete personal information we hold about you: contact us through spatiapro.com/request.

If you are a California resident, you have the right to know what personal information we collect, use, and disclose; to request deletion and correction; and to not be discriminated against for exercising these rights. We do not sell personal information and do not share it for cross-context behavioral advertising, so there is no need for a “Do Not Sell or Share” opt-out.

The categories we collect are listed in Information we collect; the purposes and recipients are listed in the sections that follow it. To exercise any right, contact us through spatiapro.com/request; we will verify the request against the account it concerns.

Spatia stores and processes data in the United States, with the exceptions below. If you use the service or contact us from outside the United States, your information is transferred to and processed in the United States. Pages and tours are delivered through Vercel’s and Amazon CloudFront’s global networks, so they may pass through a server near the viewer on the way.

The Spatia team’s email is hosted by Google Workspace, which may keep messages, including request notifications and our replies, in Google’s data centers in the United States and other countries. The web map requests map tiles directly from OpenStreetMap’s servers (see Maps in Information we collect), which the OpenStreetMap Foundation, based in the United Kingdom, serves through a global content delivery network. When you use the map in the Spatia app or sign in with Google, your device also contacts Apple or Google directly, under their own privacy policies.

We don’t currently offer the service in the European Union, the European Economic Area or the United Kingdom. If that changes, we will update this policy first, including how international transfers are protected.

The service and waitlist are not directed at children under 16. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us personal information, contact us and we will delete it.

We may update this policy as the service evolves. Material changes will be announced to account holders by email or an in-product notice before they take effect, and the update date at the top of this page will change.

Privacy questions and requests: Contact us through spatiapro.com/request. By post: Spatia LLC, 8401 Mayland Dr, Ste A, Richmond, VA 23294, United States.