Terms of Service

These terms are an agreement between you and Spatia LLC, a Virginia limited liability company (“Spatia”, “we”, “us”), whose principal office and mailing address is 8401 Mayland Dr, Ste A, Richmond, VA 23294, United States. They govern your use of the Spatia and Spatia Pro apps, the Spatia web workspace, this website, and the scan deliverables we produce for you (together, the “service”).

By creating an account, accepting a pilot invitation, or using the service, you agree to these terms on behalf of yourself and, if you use the service for an organization, on behalf of that organization.

Spatia captures real spaces on site with a professional LiDAR scanner and delivers walkable 3D tours, an approximate plan reference, and approximate measurements from the LiDAR mesh. Captures are reconstructed on cloud infrastructure and delivered to your workspace or as tour links, where you can review them, measure in them, and share them through links you control.

The service is currently offered as a pilot. Features, formats, and processing behavior may change between pilot versions, and some capabilities described in the product are explicitly labeled as previews.

Pilot accounts are provisioned directly by the Spatia team; there is no self-service registration today. You are responsible for the activity that happens under your account and for keeping your sign-in credentials confidential. Tell us promptly if you believe your account has been accessed without authorization.

You must be at least 18 years old and able to form a binding contract to create an account, accept a pilot invitation, or order captures. The public website and waitlist are not directed at anyone under 16 (see our Privacy Policy).

You control what is captured. When you capture a space, or ask us to capture one, you confirm that:

• you own or manage the property, or otherwise have the authority to have it captured;
• if a unit is occupied, you have the resident’s permission for the capture. We use a capture of an occupied unit to train our models only if that permission also covers training use and you’ve told us so;
• you make reasonable efforts to capture rooms without people in the frame — scans are of spaces, not of people;
• you avoid deliberately capturing sensitive documents, screens, or other private information that is not needed for the job.

If someone appears in a scan incidentally, our privacy policy explains how to have that content removed (see People who appear in scans).

Your scan data is your property. The captures of your spaces, whether we make them for you or you make them yourself, and the deliverables we produce from them — imagery, depth data, floor plans, 3D models, and measurements — belong to you or to the client you captured them for. These terms don’t transfer that ownership to us.

The license you give us. You grant Spatia LLC a worldwide, royalty-free, perpetual, non-exclusive license to use your captures, and data derived from them, to operate, improve and develop our products and services, including training machine-learning models. That covers storing, processing, reproducing and transmitting them, directly or through the service providers that work for us: to reconstruct models, generate deliverables, serve the viewers you share, diagnose processing failures, and build better tools. Because the license is non-exclusive, you remain free to use your captures and deliverables however you choose.

The license comes with these limits:

• De-identified training copies. We train models only on de-identified copies of captures: people, faces, documents, photos, screens and addresses are removed or blurred where they appear.
• No sale, no identifiable publication. We never sell your captures, and we never publish them in a form that could identify you, the property or anyone in it without your permission. We do not use your scans for advertising.
• Occupied units. We use captures of occupied units for training only with the resident’s permission (see section 4).
• Opting out. You can opt out of training when you request a quote, or at any time: contact us through spatiapro.com/request. Your opt-out applies from when we receive it: we stop adding your captures to new training sets and remove them from the training data we store within 30 days. Models already trained before then are not retrained.
• Furniture you save from the Spatia app. Furniture scans you save to your Spatia account stay yours. We use them to improve and train our models only if you say yes when we ask, and you can change your answer later. If you change it to no, or delete a piece you shared, we remove it from the training data we store within 30 days.

Internal test captures made by the Spatia team are never presented as client work.

Deliverables are produced from LiDAR scanner and camera data. Measurements in the service are labeled with how they were derived — a LiDAR-aligned measurement is anchored to captured depth data, while an estimated surface is reconstructed and labeled as such.

Measurements are working references for scoping, estimation, and documentation. They are not a substitute for a licensed survey, and you should verify any dimension before relying on it for fabrication, ordering, or regulatory filings. Where the service publishes accuracy figures, they state the method, sample, units, and date of the underlying evaluation.

You can share a ready scan through a tokenized link. Anyone holding the link can view and walk the tour, measure it, and download the floor-plan and 3D model files it includes, so treat share links like the content they unlock. Links have no expiry date of their own; they stop working when you turn them off, the scan is deleted, or hosting for the property ends. You can turn a share link off at any time from your workspace, or ask us to delete the scan. Turning a link off, or deleting the scan, takes effect for subsequent requests, and download links already handed out stop working within two minutes. A published listing that uses the link is taken down with it.

You agree not to:

• scan property you have no right to scan;
• use the service to harass, surveil, or violate the privacy of any person;
• probe, disable, or circumvent security or access controls, including share-link access controls;
• resell or white-label the service without a written agreement with us;
• upload content that infringes intellectual-property rights or violates applicable law.

Your price is the one in your written quote, which we confirm before any visit. Our current published pilot prices are on spatiapro.com/pricing: $500 per capture; $750 for a furnished + empty bundle, which is two captures of the same floor plan; a $1,500 minimum per property per visit; and hosting included for 90 days after delivery, then $99 per property per month. Where a pilot is provided free of charge, it is provided for evaluation.

Invoicing and payment. When you accept a quote, we invoice a 50% deposit, which holds your capture date. We invoice the balance when your tours are delivered, and it is due within 15 days unless your quote says otherwise. You can pay by ACH bank transfer or card through our payment processor, Stripe, or by check or bank transfer to Spatia LLC. Prices exclude any applicable taxes.

Late payment. If an invoice is more than 30 days overdue, we may pause hosting after giving you notice.

Rescheduling and cancellation

You can reschedule or cancel a visit free of charge up to 2 business days before it. We’ll move your deposit to the new date or refund it.

If you reschedule or cancel less than 2 business days before the visit, or if we can’t access the units when we arrive, we keep the deposit as a late-change fee. Not being able to access the units includes having no keys or access, units that aren’t ready, and an occupied unit without the resident’s permission. We’ll credit the late-change fee once toward a rescheduled visit that takes place within 60 days of the original date.

If some units aren’t ready, we capture the ones that are and quote a return visit for the rest.

If we have to cancel, for example because of illness, equipment failure or unsafe conditions, you choose: a new date, or a full refund of your deposit.

Our capture guarantee and refunds

If a delivered tour has a problem caused by our capture, such as a missing room, an unusable area, or tours that don’t line up, tell us within 14 days of delivery and we’ll fix it or recapture at no charge. If we can’t, we’ll refund the fee for that capture.

Known limits that the tour describes are not defects: mirrors, glass and shiny surfaces can look blurred, and areas the scanner couldn’t reach appear as gaps. Otherwise, fees for delivered captures are non-refundable.

Hosting

Hosting is included for 90 days from delivery. After that, it costs $99 per property per month, billed monthly in advance, and renews automatically. Hosting covers every tour for that property, unlimited views, the share link and the embed code. Recaptures are billed as new captures.

You can cancel hosting at any time, and your links stay live through the end of the month you’ve paid for. We’ll remind you before your included period ends.

When hosting ends, we keep your tours for 30 days so you can reactivate them without a recapture. Then we delete the delivery copy (the hosted tours and the files behind them), and it is purged from our backups within 30 days after that. You can also ask us to delete it sooner. Stills and plan images you’ve received are yours to keep using.

De-identified research copies we may keep under the license in section 5 are separate from the delivery copy. Only de-identified copies are kept after it is deleted, and only if you haven’t opted out. The Privacy Policy explains how both are handled.

Spatia owns the service: the capture app, the processing pipeline, the viewers, and everything else that makes your scan data useful. These terms do not transfer any Spatia intellectual property to you, and your scan data ownership (section 5) is not transferred to us.

If you send us feedback, we may use it to improve the service without obligation to you.

We run on third-party infrastructure — the hosting, sign-in, email, storage and processing providers listed in our privacy policy. Their availability affects ours; where a processing provider fails we retry or surface an honest failure state rather than a fabricated result.

Except for our capture guarantee, the service is provided as is during the pilot, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that reconstructions will be complete for every capture — capture conditions materially affect output quality, and the product reports quality honestly rather than guaranteeing it.

To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or revenue. Each party’s total liability arising out of these terms or the service is limited to the fees you paid Spatia in the 12 months before the event giving rise to the claim.

These limits don’t apply to liability that can’t be limited by law, including liability for fraud, gross negligence or willful misconduct, or to your payment obligations.

You may stop using the service at any time and may ask us to close your account and delete your data, or delete your Spatia app account from Account in the app (if the app can’t, contact us through spatiapro.com/request and we delete it within 30 days; see the retention and deletion policy). We may suspend or terminate access for material breach of these terms, and at the end of a pilot period as set out in your pilot agreement. On termination we will make your scan data available for export for a reasonable period before deletion, except where we are required to remove it sooner.

We may update these terms as the service evolves. If a change is material, we will notify account holders by email or an in-product notice before it takes effect, and the update date at the top of this page will change. Continuing to use the service after a change takes effect means you accept the revised terms.

These terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws rules.

Before filing a claim, either party will first send the other written notice of the dispute and try in good faith to resolve it for 30 days. After that, disputes will be decided exclusively by the state courts located in the City of Richmond or Henrico County, Virginia, or by the United States District Court for the Eastern District of Virginia, Richmond Division, and both parties consent to the jurisdiction of those courts. Either party may instead bring a claim in small claims court if the claim qualifies.

Questions about these terms: Contact us through spatiapro.com/request. By post: Spatia LLC, 8401 Mayland Dr, Ste A, Richmond, VA 23294, United States.